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1.7.5. Next-Generation 112: Modern and Accessible Emergency Communications for Everyone
Everyone should have equal access to emergency services, but this is not currently the case. The Estonian Emergency Response Centre currently communicates with people seeking help either by voice call or SMS, neither of which is suitable for everyone.
A new and modern 112 service must ensure access for people who are hard of hearing, people with multiple disabilities, people who speak foreign languages, victims of violence, and others by introducing additional communication channels, such as video calls with interpretation options and real-time text chat.
These new solutions may also be better suited to younger generations.
In addition, the solution must provide emergency medical services, the police, rescue services, and other emergency response authorities with access to additional sources of information.
Project duration: 2023–2026
The project is funded by the Public Sector Innovation Fund
Project contact at the Government Office: Elisabeth Luisk, [email protected], 5390 5063
Read more (in Estonian): Uue põlvkonna 112
Last updated on 30.09.2025
Activities and projects in the field of innovation are funded under the European Union Cohesion Policy 2021–2027 measure.
Last updated: 23.02.2026
